Job Details

JOB OBJECTIVE: As part of the IT Global Support Services team, the IT Service Desk Intern will provide technical support to Promega employees worldwide. This role involves supporting business software applications, handling hardware and software installations, and contributing to maintaining efficient IT operations across the organization. CORE DUTIES:1. Receive and respond to initial user inquiries via phone, email, instant messaging, and in-person requests for assistance .. Create tickets, provide initial troubleshooting, and thoroughly document troubleshooting steps .. Setup hardware and software, including configuration and training of supported systems. Recognize and escalate more complex issues to the next level of support .. Assist in desktop imaging and maintaining image and inventory management (asset management).5. Create and maintain knowledge base documentation for Promega systems .. Handle tasks with proper communication and within the allotted timeframe under immediate to...IT, Service Desk, Intern, Technical Support, Service