Job Details

Night Audit

Cambria Hotel Templeton-Paso Robles is looking for an outstanding Night Audit to join the team. Our Night Audits are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.

Join our team at the new Cambria Hotel in Templeton, CA near Paso Robles, where we deliver upscale, unforgettable experiences to our guests. We are looking for passionate, service-driven individuals to help create a welcoming atmosphere in this vibrant location, known for its wine country charm and scenic beauty. If you thrive in a dynamic and guest-focused environment, we'd love to hear from you!

Essential functions and responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Run night audit final after ensuring all revenues are in balance nightly.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Benefits & More: Medical and dental benefits, 401k, vacation and sick leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $19.00-$20.00/hour

Skills: Microsoft Office, intermediate

Experience: Preferred 1-2 years: Work experience: Minimum of 2 years of hotel front desk experience preferred. Professional skills: Proficiency in MS Office Suite, experience with hotel operations software sales programs, skillful in project planning/tasks and able to prioritize projects/task. Personal skills: Highly organized and efficient, pro-active and results driven, ability to adapt and demonstrate flexibility, leads by example and with integrity, excellent communicator and team motivator, business-like, socially engaged, passionate, expressive demonstrating a positive attitude.