Job Details

About The Role:
We are seeking a detail-oriented and client-focused IRA Transaction Specialist to join our team. In this role, you will deliver exceptional service to internal and external clients while upholding Baird's culture, mission, and values. Responsibilities include ensuring compliance with regulations and firm policies, resolving client inquiries, processing retail and IRA/qualified plan account transactions, and contributing to process improvements. You may also assist with training and collaborate on complex issues.

The Impact You'll Make:

• Provide high value service to internal and external clients in an environment that promotes Baird's culture and the Operations mission and values statement.
• Ensure adherence to regulations, Baird policies, and department procedures and policies.
• Answer and/or initiate Financial Advisor and Client Specialist contact; answer routine questions and follow through on requests including the ability to analyze and resolve client inquiries in a timely manner.
• Contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service and risk mitigation.
• Understand and apply Regulation T, margin rules and IRS rules and regulations.
• Process work pertaining to Retail and/or IRA/Qualified Plan accounts.
• May be called upon to train other associates as needed and partner with Senior Specialists on more complex client/account issues.
• Perform other duties as required.

What You'll Bring To Baird:

• Bachelor's degree preferred and/or 2+ years of experience in a financial services operations role is a plus. Prior customer service experience and banking experience preferred.
• SIE and Series 99 within 120 days of hire as role processes cash or security movements.
• Proficiency and experience with Microsoft Office (Word, Excel, Outlook).
• Ability to handle multiple assignments; work under pressure and within deadlines to produce accurate, high-quality results.
• Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team.
• Strong written and verbal communication skills are a must, with the ability to effectively relate to work in a team-oriented setting.
• Passion for providing high-value client service.
• Ability to stay focused under pressure and to prioritize workload in order to effectively manage time.
• Proven reliability in performance.

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.