Job Details

Job Summary: We are seeking a detail-oriented and proactive Application Support Specialist to join our team. In this role, you will provide technical support for our software applications, ensuring smooth operation and high user satisfaction. You will communicate directly with clients to understand their issues and collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application performance.

Key Responsibilities:
• Technical Support: Respond to and resolve application-related issues reported by client users, including software bugs, system enhancement requests, performance problems, and usability concerns.
• Documentation: Create and maintain detailed documentation of application configurations, troubleshooting procedures, and knowledge base.
• Collaboration: Work closely with developers, QA teams, and other IT staff to identify and implement enhancements and updates.
• Incident Management: Utilize ticketing systems to log, track, and manage support requests, ensuring timely resolution and communication with users.
• Testing & Quality Assurance: Assist in testing bug fixes, new features and upgrades, ensuring they meet business requirements before deployment.
• Customer Service: Provide exceptional customer service, maintaining a positive relationship with users while addressing their concerns and feedback.

Qualifications:
• Ability to normally work between the hours of 10AM - 6PM Pacific Standard Time
• Proven experience in application support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Flexible work environment.

Location:
• Remote.

Note: Job duties involve the use of discretion and independent judgement.

Notice of AI-Assisted Resume Screening
This employer may use artificial intelligence and algorithmic tools to review resumes and support initial applicant assessments. While these tools enhance efficiency, they are monitored by our team to promote fair and unbiased decision-making-and we uphold all applicable federal and state anti-discrimination laws (including Title VII and the ADA).
Where required by law, we provide this notice in accordance with applicable regulations.

If you prefer not to have your application evaluated using AI, you may request an alternative review process in writing by contacting ...@lauramac.com. We will make reasonable efforts to accommodate such requests in accordance with applicable laws. Note, if you submit your application through an automated portal or process, we cannot guarantee AI will not be used as part of the process.