Job Details

divh2Customer Support Executive/h2pLocation: Remote in United States/ppWorking days: Mon - Fri/ppWorking hours: 9am - 6pm in your respective time zone/ppSalary: $40K - $44K per annum/ppLanguages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required/ppAs a Customer Support Executive at Nivoda, youll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry./ppNivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds./ppSince launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI./ppWhat youll do:/pulliFocus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority./liliAdapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients./liliYou will be measured through team KPIs, including resolution time and response time. Youll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth./liliAnswer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues./li/ulpWhat youll need:/pulliMinimum 2 years experience in online customer support, live chat, and calls./liliOrganised and able to multitask across different platforms/liliProactive and forward thinking/liliAssertive nature and ability to be the voice of the customer when communicating internally/liliExcellent cross-functional collaboration skills/li/ulpWhat we offer:/pulliOpportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the companys future success/liliRemote working environment/liliFlexible working/liliUnlimited holiday/liliFast-paced and global working environment/li/ulp**Please note, this is not a technical support role**/pp**Please submit your resume in English**/pp**Unfortunately, were unable to provide sponsorship for this role**/p/div