Job Details

SUMMARY

Under the direction of the AVP Consumer Loans, the Consumer Lending Manager is responsible for overseeing the Consumer Loan Underwriters and the Consumer Loan processing and funding activities at the Credit Union and its employees and overseeing their daily operations. Updates as directed, Lending Origination System and operations related to Consumer Lending. Ensures the Credit Union remains competitive in the market and compliant with rules and regulations. Demonstrates expert understanding of the capabilities and value proposition of assigned products. Assists in overseeing the ongoing dealer relationships and resolves member, dealer, and loan issues.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

Follows policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Customer Identification Program (CIP) to ensure daily compliance with regulations. Responsible to ensure all employees are trained and adhere to BSA, AML, and CIP policies and procedures.

Responsible for Managing the Consumer Loan underwriting and funding staff in their daily activities.

Responsible for all underwriter and funding training and development.

Conducts appropriate operational, regulatory compliance and project knowledge training for department and branch employees.

Consumer Lending Manager

Produces reports on a periodic basis, including but not limited to turn times, penetration, dealer related reports, and compliance reports.

Prepares information as directed for audits and examinations, both internal and external. Functions as Administrator for LoansPQ.

Monitor the instant approval system and recommends possible future changes.

Oversees loan activities to comply with established Credit Union operating policies and procedures.

Reviews and revises loan applications and loan documents for regulatory compliance and conformance to established loan policies.

In conjunction with the AVP of Consumer Loans, develops, and implements policies, procedures, and guidelines to ensure loans are properly and accurately processed, booked, and funded in a timely manner.

Maintains current knowledge of and complies with policies, procedures, laws and regulations, and current events which have an impact on Credit Union products, services, and operations.

Responsible for the underwriting of loan applications over staff limits and as well as escalations and second reviews, refers applications to management when necessary.

Reviews loan performances and recommends remedial action.

Resolves complex internal and external member complaints, transactions and errors having to do with Consumer Loans.

Assists in overseeing the ongoing dealer relationships.

Manages Vendor relationships to effectively address business requirements, ensuring that dealer files and vendor management tools are kept current and updated.

Regularly monitors and controls expenses as needed; communicates budget deviations to AVP.

Proactively seeks, reviews, coordinates, and implements new methods and procedures to ensure the efficient delivery of quality Consumer Loan products.

Responsible for managing multiple projects with limited oversight, gathering requirements, writing recommendations, and managing overall issues of risk.

Contributes to the development, implementation, management, and achievement of annual Consumer Lending strategy and projects.

Maintains current knowledge of Consumer Lending trends and shifting market conditions. Maintains current job knowledge of Credit Union policies, procedures, and services.

Responsible for applicable Branch loan funding feedback and training.

Consumer Lending Manager

Prepares department goals and objectives.

Computes payment calculations verifying interest and principal calculations.

Understands how to calculate complex verifications of pay stubs/wages.

Calculates payoffs on vehicle loans for dealerships while ensuring member loan retention.

Comprehends and understands LoanLiner documents.

Understands Indirect Lending processes.

Assists in training of branch employees when necessary.

Performs within the lending limits approved by the Board of Directors.

Assists AVP Consumer Loans with review of Department reports.

Explains reasons for denial, approval, and explanation of loan stipulations.

SUPERVISORY FUNCTIONS

Effectively directs and supervises assigned employees, ensuring optimal performance.

Regularly organizes and facilitates Consumer Loan department meetings to keep employees current on Credit Union goals, promotions, products, services, and activities and other efforts to mitigate default risk across the Credit Union.

Participates in Guideline Recommendation conversations and aids in the development of lending program changes.

Develops and ensures cooperation and collaboration with the Consumer Operational Supervisor.

Actively participates in Credit Union Management meetings and functions.

Provides coaching and counseling to assigned employees to maximize their efficiency and effectiveness.

Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws.

Supervisory duties include, but are not limited to, employee selection, training, coaching and discipline. Verifies employee time records and employee performance. Motivates, coaches, and evaluates assigned employees' performance.

COMPETENCIES

Business Management

Consumer Lending Manager

Communication

Leadership

Member Service Orientation

People Management

Business Acumen

QUALIFICATIONS

The requirements listed below are representative of the knowledge. skill, and/or ability required.

Education and Experience

High school diploma or equivalent.

Five or more years increasingly responsible consumer loan experience within a financial institution, or equivalent combination of education and experience.

Certificates, Licenses and Registrations

None.

Knowledge

Credit Union products, services, programs, and promotions.

Skilled with MS Office Suite (Word, PowerPoint, Excel) required.

Basic knowledge of lending principles, business services, and special accounts.

Supervisory Skills and Abilities

Develops and encourages cooperation and teamwork among employees.

Possesses skills in directing, coaching, motivating, delegating, evaluating, and counseling assigned employees.

Knowledge and experience in promoting teamwork and eliminating barriers to effectively working within the Department and across the Credit Union organizational structure.

Other Skills and Abilities

Ability to be bonded.

Operates a variety of office equipment and machines.

Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.

PHYSICAL REQUIREMENTS

Consumer Lending Manager

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee:

Occasionally

(up to 3 hours per work day)

Frequently

(3 - 6 hours per work day)

Regularly

(more than 6 hours per work day)

Sits

X

Stands

X

Walks

X

Bends neck or waist

X

Twists neck or waist

X

Stoops or kneels

X

Uses hands to finger, handle or grasp

X

Repetitively uses fingers

X

Reaches, pulls or pushes below shoulder level

X

Reaches, pulls or pushes above shoulder level

X

Lifts and carries

11 to 25 pounds

Up to 10 pounds

Talks

X

Hears

X

Sees

X

Drives a vehicle

X

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Condition

The worker is not substantially exposed to adverse environmental conditions.

Mobility

Moderate

Noise Level

Moderate

AFFIRMATIVE ACTION/EEO STATEMENT:

Consumer Lending Manager

CoastHills Credit Union is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.