Job Details

Client Service Representative

Location: Santa Maria, CA (In-Office)
Pay: $17–$25/hour (based on experience)
Job Type: Full-Time, Hourly

Why Griffin Plumbing?
For over 20 years, Griffin Plumbing, Inc. has been a trusted leader in Santa Barbara and San Luis Obispo Counties. With an A+ BBB rating and over 860 Google reviews (4.9 stars!), we're recognized for our professionalism, exceptional customer service, and dedication to our team. At Griffin Plumbing, you'll find more than a job - you'll find a career where you're respected, supported, and rewarded for your skills.

The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience. This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment.

Key Responsibilities

• Answer inbound calls and follow established call scripts and procedures
• Schedule service calls and maintain required call ratios
• Enter and manage customer data in ServiceTitan (service software)
• Perform follow-up, happy customer, and club member calls
• Handle customer concerns professionally and escalate issues as needed
• Complete basic administrative tasks, including filing and follow-up correspondence

• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Comfortable using computers and office software
• Team-oriented with a customer-focused mindset
• GED or equivalent

• 40 hours per week
• Shift: 8:30 AM – 5:30 PM (1-hour lunch)
• Occasional additional hours and rotating after-hours phone coverage required

• Competitive hourly pay (depending on experience)
• Healthcare: medical, dental, and vision coverage
• 3% company-matched retirement plan
• Paid vacation, holidays, and sick days (5 vacation, 5 sick days, & 6 paid holidays)
• Professional training & growth opportunities
• Company-provided uniforms
• A true work/life balance—you won't be overworked here!