Job Details

Position Summary

Under the direction of the Area Manager and Regional Operations leadership, the Senior Store Manager provides operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location. This role ensures thateach store consistently meets company standards for performance, profitability, and customer experience.

The Senior Store Manager is responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams to deliver consistent excellence across assigned stores. This role serves as a key liaison between store operations and area leadership.

Responsibilities and Duties:

Customer Engagement & Service Leadership

• Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
• Monitor and support store teams in delivering consistent, high-quality customer experiences
• Resolve escalated customer issues promptly and professionally, promoting customer loyalty

Operational Excellence & Store Performance

• Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
• Review sales and profit performance regularly and develop and implement action plans to achieve goals
• Ensure effective scheduling, staffing, and labor management across all assigned stores.
• Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation

Visual Merchandising & Store Presentation

• Maintain high visual and operational standards, ensuring all stores present a clean, well-organized, and inviting environment
• Partner with merchandising and marketing teams to execute promotions and maintain compliance with visual guidelines

Food & Beverage Handling

• Ensure all locations maintain required Food Safety certifications and compliance
• Oversee safe handling, preparation, and presentation of all food and beverage items
• Conduct routine reviews to verify that employees follow sanitation, safety, and temperature control standards

Leadership, Training & Development

• Coach, mentor, and develop Store Managers and Assistant Managers to create a culture of accountability and excellence
• Conduct regular performance reviews and succession planning discussions
• Ensure training programs are implemented effectively for all employees
• Partner with HR to address employee relations, retention, and performance concerns

Inventory & Financial Management

• Oversee inventory control practices to minimize shrink and ensure accurate reporting.
• Review delivery invoices, receiving logs, and transfer reports for accuracy
• Maintain budget discipline across assigned stores and ensure profitability through efficient labor and expense control

Technology & Systems Proficiency

• Utilize and oversee the use of company systems including S2K, EPOS, and timekeeping software
• Generate and analyze performance and compliance reports for continuous improvement

Education and Work Experience

• High school diploma or GED required; associate or bachelor's degree in business, management, or related field preferred
• Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
• Proven record of driving sales, profitability, and operational excellence
• Strong understanding of convenience store, retail, or fuel operations preferred
• Food Safety Manager Certification (state-required) or ability to obtain upon hire
• Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS

Skill Set

• Exceptional leadership and team development skills with the ability to influence multiple store teams
• Strong communication, interpersonal, and conflict resolution skills
• Analytical and strategic thinker with strong business acumen
• Ability to interpret financial data and drive results based on KPIs
• Excellent organizational and multitasking abilities with attention to detail
• Proficiency in Microsoft Office Suite and retail management systems
• Proven decision-making and problem-solving skills under pressure
• Adaptable to changing business priorities and capable of leading through change

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand and walk for extended periods
• Frequently required to lift or move products and supplies up to 50 pounds
• Exposure to both indoor and outdoor environments, including temperature variations
• Work environment is moderately noisy, consistent with a retail and customer service setting
• Must have flexible availability including early mornings, evenings, weekends, and holidays