Job Details

The Junior Technical Operations Specialist supports PartnerCentric's technical operations team by executing client onboarding, integrations, and tracking implementations with speed and precision. This role is ideal for someone who is detail-oriented, eager to learn technical systems, and passionate about helping clients succeed through operational excellence. You'll assist in troubleshooting, QA, and maintenance of affiliate and analytics integrations-ensuring PartnerCentric delivers seamless, accurate, and timely technical support.

Key Responsibilities
Technical Support & Issue Resolution

• Respond to technical support inquiries and tickets within 24 hours, ensuring timely communication and professional client interactions.
• Troubleshoot integration and tracking issues across platforms such as Impact, Partnerize, CJ, and ShareASale.
• Work closely with senior team members to resolve discrepancies in tracking, reporting, and data accuracy.
• Document all resolutions, root causes, and prevention recommendations.

Integration & Onboarding Assistance

• Assist in new client integrations, tracking implementations, and postback/pixel QA under the guidance of senior specialists.
• Support setup of GA4, Google Tag Manager, and affiliate partner integrations.
• Perform product feed QA, monitoring for errors and data mismatches.
• Execute test scenarios to ensure accurate conversion and click tracking before client go-live.

Internal Enablement & Documentation

• Maintain up-to-date SOPs and client technical records.
• Contribute to internal documentation of recurring issues and resolutions to improve efficiency.
• Participate in internal training sessions to strengthen knowledge of affiliate, analytics, and marketing platforms.

Collaboration & Continuous Improvement

• Work with the Client Services and Sales teams to ensure technical deliverables align with client needs.
• Identify opportunities to streamline recurring workflows and suggest process improvements.
• Escalate complex issues appropriately and follow up to ensure resolution.

Role Requirements

• Bachelor's degree in Marketing, Information Systems, or a related field-or equivalent work experience.
• 1-2 years of experience in technical support, digital marketing operations, or SaaS onboarding preferred.
• Familiarity with affiliate platforms (Impact, Partnerize, CJ, etc.) and web tracking (GA4, Tag Manager) is a plus.
• Basic understanding of APIs, HTML, and troubleshooting browser-based tools.
• Strong analytical and communication skills, with a customer-service mindset.
• Highly organized, responsive, and able to manage multiple requests simultaneously.

A Week in the Life

Monday: Review open tickets, respond to new technical inquiries, and collaborate with senior team members to prioritize resolution tasks.
Tuesday: QA an affiliate tracking integration in Impact and validate data in GA4.
Wednesday: Assist in onboarding a new client by testing conversion tracking links and confirming postback data.
Thursday: Update documentation for a recurring issue and attend an internal training session on tag management.
Friday: Review your weekly goals, summarize resolved tickets, and propose improvements to SOPs based on recent cases.

Benefits & Perks

• Competitive salary with clear growth path and performance-based reviews.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match.
• Flexible remote work with collaborative team culture.
• Professional development stipend and learning resources.
• Generous PTO policy including Flex Days and company-wide holidays.