Job Details

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Field Services Specialist III to join our team. This role is responsible for performing random and assigned field investigations, observations, and provider relations support under the direction of Network Operations or Provider Relations leadership. The Field Services Specialist III helps ensure that transportation providers meet service, safety, and contract compliance standards while supporting training oversight and digital platform initiatives.

This role will be based in the Little Rock area and will spend most of their time in a central location or traveling around the immediate region.

This role...

• Schedules field work in collaboration with organizational leadership.
  
• Conducts scheduled and random visits to healthcare facilities and contracted transportation providers to verify service levels, contract adherence, and on-time performance.
  
• Maintains train-the-trainer certification for Passenger Assistance.
  
• Observes training sessions conducted by third-party trainers to ensure adherence to CTAA/NSC instructional standards.
  
• Identifies trainer performance gaps, notifies leadership, and helps develop appropriate action plans.
  
• Provides oversight of driver and attendant participation in required training as outlined in the Safe Driver Program.
  
• Supports initiatives related to network digitization and platform utilization.
  
• Performs other duties as assigned.
  

We are interested in speaking with individuals with the following...

• High School Diploma or GED required.
  
• Two (2) plus years of field service experience.
  
• Transportation and/or vehicle maintenance experience preferred.
  
• CTAA and NSC certifications are a plus.
  
• Sensitivity & Safety and Defensive Driving certifications are a plus.
  
• Prior audit experience and/or knowledge of Medicaid guidelines is a plus.
  
• Ability to train drivers and attendants using Modivcare-prescribed curriculum.
  
• Basic knowledge of state geography and ability to follow maps.
  
• Ability to work independently and follow complex instructions.
  
• Strong time management, self-motivation, and flexibility to work varied schedules.
  
• Willingness to travel locally 75%+ within the assigned state.
  
• Proficiency in Microsoft Word, Excel, and Outlook.
  
• Valid driver's license and clean DMV record; ability to use a hands-free mobile phone.
  

Salary: $18.81 - $25.40/hr

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ...@modivcare.com