Job Details

Position Overview

We are seeking a Project Analyst of Asset Protection Technology to join Burlington! The Project Analyst - IT Field Services acts as the local point of contact for Burlington business partners, third-party vendors, and incident escalation, supportingthe broader IT Field Service team. This role requires strong knowledge of Asset Protection Technology and Store Development within a retail environment.

Key responsibilities include reviewing technical drawings, developing action plans, and managing projects such as new store openings, remodels, relocations, refreshes, special projects, and store closings. The Analyst will also support incident resolution, create and manage escalation procedures, and ensure service levels are met.

Success in this role requires strong collaboration with technical and non-technical teams, independent problem-solving, and the ability to prioritize multiple responsibilities in a fast-paced environment.

A Day in the Life

• Work directly with all areas of AP and other corporate pyramids, including Stores, Planning, Marketing, Construction, Facilities, Corporate Store Operations, and Field partners.
• Take independent action to troubleshoot issues and system problems, bringing them to a successful resolution.
• Help identify opportunities and implement new technology needed to improve productivity while reducing costs and improving the associate experience.
• Ensure appropriate coverage for incident management, AP project work, and business initiatives, working with third-party vendors and supplies to achieve SLA.
• Coordinate plans and schedules between field and corporate partners.
• Support newly deployed hardware and software.
• Analyze incoming user and corporate requests to determine areas needing operational improvement/development.
• Perform planning and scheduling duties consistent with store development projects.
• Assist in creating, maintaining, and providing procedural documentation.
• Ensure proper communications and transparency around issues, problems, and events.
• Communicate with store management to address any unreported issues or concerns.
• Provide recommendations that could help improve the store's AP Technology deployment, appearance, and utilization.
• Provide written and oral reports, project updates, and communication logs as required by AP Technology Manager.
• Attend meetings remotely or on-site as scheduled by the AP Manager, Technology.
• Drive lasting solutions to known issues/problems and drill into the root cause.
• Partner with members of a given team or other AP Teams as appropriate to ensure problem resolution is obtained.
• Work diligently to enhance or improve business processes.
• Coordinate and perform validations for modified or new systems.
• Retain ownership of issues that cannot be resolved remotely while informing the customer of the status during the resolution process.
• Provide ideas and solutions to prevent reoccurring problems and support incidents that impact client computing support and overall employee productivity.
• Build strong partnerships through monitoring customer expectations, measuring and managing results, and making necessary changes when appropriate.

You'll Come With

• High School diploma required.
• Bachelor's degree in computer science or appropriate related field preferred.
• 2-5 years' work experience in a related retail environment.
• Project Management experience.
• Retail technology experience.

#LI-CG1

Come join our team. You're going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $50,000.00 - $65,000.00