Job Details

SENIOR CONSULTANT (SERVICE DELIVERY MANAGER)

WHO WE ARE

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com .

At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That is why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

JOB DESCRIPTION

Apex is seeking a Senior Consultant with strong consultative skills to join the US & Canada Practice within Apex Systems' Solutions Delivery Organization. This role is focused on managing scalable and strategic technical engagements that span a wide range of customers and regions. This individual directs a nationwide group of expert IT engineers and consultants, making certain that the service provided to clients is of the highest standard. Employees who are not actively deployed on a client project and reside within a one-hour commute of an Apex branch office are expected to work onsite at least once per week.

RESPONSIBLITIES

Team & Operational Leadership

• Guide and oversee a geographically dispersed team of enterprise IT engineers and consultants.
• Maintain operational excellence and ensure Service Level Agreements are met.
• Promote a healthy work-life balance throughout the team.
• Support a culture rooted in collaboration, accountability, and continuous development.
• Present strategic plans and performance updates to executive leadership.

Customer Engagement & Delivery Excellence

• Develop and sustain robust relationships with customers through consultative and engineering support.
• Drive billable work and achieve an 78% utilization goal and Top Box CSAT of >75%
• Coordinate with multiple Microsoft managers to align resources with customer requirements.
• Establish the team as the trusted "Go-To" group for technical delivery.

Training & Development

• Create and deliver a thorough training program for both new and existing staff.
• Lead sessions on soft skills, cross-training, and refresher content.
• Provide regular mentorship to team members to ensure their growth and performance.

Performance & Metrics

• Monitor and report on accreditation benchmarks, team performance data, and customer satisfaction surveys.
• Respond to customer feedback and implement improvements based on survey insights.
• Present team achievements, trends, and areas for improvement using tools such as Excel, SharePoint, and Teams.

Strategic Expectations

• Work closely with Apex Systems to align the SDM framework with MOSA and 18/6 partner requirements.
• Support Apex's commitment to SDM readiness for upcoming contract opportunities.
• Drive improvements in key metrics like CPE utilization and delivery efficiency.
• Lead sales forecasting, pipeline management, and performance tracking
• Identify new business opportunities and lead proposal development for related services.

JOB REQUIREMENTS

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5+ years of experience in technical delivery and operational leadership.
• Previous experience at Microsoft, ideally within the CSA Global Delivery Organization preferred.
• Strong business insight and the ability to collaborate with executive leadership, pod leads, and CSAMs.
• Outstanding communication skills and a collaborative, team-oriented mindset.
• Proficiency with Excel, SharePoint, Teams, and presentation platforms.
• Excellent communication skills to collaborate with technical and non-technical.

OUR COMPREHENSIVE BENEFITS

Competitive Salary

Health, Dental and Vision Insurance

Health Savings Accounts (HSA) with Employer Contribution

Flexible Spending Accounts

Long and Short-Term Disability

Life Insurance

Voluntary Benefits

Employee Assistance Program

Paid Parental Leave

Wellness Incentives

Vacation and Holiday Pay

401(k) Retirement Plan with Employer Match

Employee Stock Purchase

Training and Advancement Opportunities

Tuition Reimbursement

Birthdays Off

Philanthropic Opportunities

Referral Program

Partial Gym Membership Paid

Team Building Events

Discount Programs

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected] .