Job Details

JOB DESCRIPTION:

• Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
• MacOS: Proficiency in installation, configuration, troubleshooting, and user management.
• Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
• Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals.
• Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues.
• Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
• Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support.
• Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.
• Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional
• Customer Service: Patience, empathy, and a helpful attitude when assisting users.
• Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records.
• Teamwork: Collaborating effectively with other IT professionals.
• Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.