Job Details

Epic Payer Platform Operations Analyst - Remote

NTT DATA is looking for an Epic Payer Platform Operations Analyst to manage day?to?day administration, configuration, monitoring, and optimization of Epics Payer Platform for a health plan or payer organization.

Position Summary

The Epic Payer Platform Operations Analyst is responsible for day?to?day administration, configuration, monitoring, and optimization of Epics Payer Platform capabilities for a health plan/payer organization. This role stewards secure, reliable data exchange and workflows between payer systems and Epic?enabled provider organizationsincluding eligibility, coverage discovery, prior authorization, claims status, clinical data retrieval, and care gap closure. The analyst will manage operational runbooks, environment readiness, connectivity, security, incident response, and drive continuous improvement across FHIR/EDI integrations and Epic interfaces.

Key Responsibilities

Platform Administration & Operations

• Support the operational administration of Epic Payer Platform (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control.
• Configure, test, and maintain payer?to?provider workflows: coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response.
• Maintain and execute runbooks for deployments, failover, disaster recovery, and incident management; ensure auditable change records.

Integration & Data Exchange

• Administer and monitor FHIR integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, PAS, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations.
• Support EDI/X12 transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes.
• Collaborate with interface teams to maintain API gateways, message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency.

Incident, Problem & Performance Management

• Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches.
• Perform root cause analysis; create problem records; implement corrective actions and preventative measures.
• Track platform SLAs/SLOs; build dashboards for uptime, message success rates, queue depth, and retry volumes.

Stakeholder Engagement & Enablement

• Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go?lives, and escalations.
• Drive adoption of best practices.

Continuous Improvement

• Identify opportunities to reduce provider abrasion and improve data completeness for care gap closure.
• Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement.
• Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first?pass rates).

Required Qualifications

• 1+ years administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent.
• 8+ years of experience with Agile Software Development Life Cycle.
• 8+ years of excellent communication, documentation, and cross?functional collaboration skills.

Preferred Qualifications

• Epic-related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required).
• Experience with Da Vinci Implementation Guides (CRD, DTR, PAS, PDex, P2P) and CARIN BB.
• Familiarity with SQL for ad?hoc data validation.
• Hands?on experience with Epic concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns.

Core Competencies

• Operational Excellence: Reliable execution, disciplined change control, strong service orientation.
• Analytical Problem?Solving: Skilled at root cause analysis across network, identity, payload, and workflow layers.
• Security Mindset: Designs and operates with least privilege, zero?trust principles, and auditability.
• Continuous Improvement: Data?driven approach to reducing friction and cycle times.

Work Environment & Schedule

• Hybrid/remote flexibility. Onshore or Nearshore.
• Participation in on?call rotation and planned maintenance windows.

About NTT DATA

NTT DATA is an equal?opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Seniority level: Mid?Senior level

Employment type: Full?time

Job function: Management and Manufacturing

Industries: IT Services and IT Consulting