Job Details

We are seeking an experienced, hands-on Operations Manager to work directly with the Firm Owner and play a critical leadership role in managing and scaling the firm's day-to-day operations. This is a management-level position for a seasoned operations professional with experience in law firms or professional services environments who excels at leading people, building systems, and driving accountability through measurable KPIs. You will be responsible for ensuring operational excellence across workflow management, people leadership, systems, vendors, and financial administration—so our legal team can consistently deliver exceptional service to clients. This role is ideal for someone who doesn't just manage operations—but owns them. If you are a seasoned operations leader who thrives in accountability-driven environments and wants to make a meaningful impact inside a growing firm— Apply now and bring your A-game. Responsibilities: • Ensure clients and matters move through the workflow pipeline efficiently and on schedule • Monitor deadlines, quality of work, and overall operational performance • Manage and improve firmwide systems, processes, and workflows • Supervise and lead non-attorney staff and vendors • Support recruitment, hiring, onboarding, training, and performance management • Conduct KPI reviews, evaluations, and accountability tracking • Oversee employee benefits and HR-related processes • Oversee the firm's case management, contact management, and document systems • Create, implement, and enforce SOPs and firm policies • Prepare dashboards, reports, and operational updates for ownership • Manage projects to enhance or update company operations • Manage office facilities and office supply inventory • Oversee vendors, including bookkeepers, accountants, and technology providers • Manage vendor relationships, contracts, and negotiations • Support accounting function,s including QBO, AP/AR oversight, and financial reporting analysis Qualifications: Qualifications & Experience Required • Minimum 5 years of operations and management experience overseeing 25+ employees • Prior law firm or professional services management experience is required • Strong HR and people management background (hiring, termination, KPIs, evaluations, engagement • Solid understanding of accounting, QBO, AP/AR, and financial reporting • Experience creating and enforcing SOPs, policies, and compliance standards Compensation: $65,000 - $85,000

• Ensure clients and matters move through the workflow pipeline efficiently and on schedule • Monitor deadlines, quality of work, and overall operational performance • Manage and improve firmwide systems, processes, and workflows • Supervise and lead non-attorney staff and vendors • Support recruitment, hiring, onboarding, training, and performance management • Conduct KPI reviews, evaluations, and accountability tracking • Oversee employee benefits and HR-related processes • Oversee the firm's case management, contact management, and document systems • Create, implement, and enforce SOPs and firm policies • Prepare dashboards, reports, and operational updates for ownership • Manage projects to enhance or update company operations • Manage office facilities and office supply inventory • Oversee vendors, including bookkeepers, accountants, and technology providers • Manage vendor relationships, contracts, and negotiations • Support accounting function,s including QBO, AP/AR oversight, and financial reporting analysis

Compensation:
$65,000-$85,000 per year