Job Details

General Manager | Nightsky | San Luis Obispo, CA

We're seeking an experienced, hands‑on General Manager to lead all operations at Nightsky San Luis Obispo. This role oversees the full guest experience—from sunrise yoga on the hilltop deck to Golden Hour gatherings at our signature bar and restaurant—and ensures that the property reflects Nightsky's mission of setting the standard in positive impact, nature‑focused hospitality. This is a full‑time, on‑site, exempt position that reports to the Vice President of Operations.

Salary range: $100,000‑$125,000

Nightsky San Luis Obispo is an elevated, nature‑immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple‑but‑beautiful moments, our luxurious eco‑tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature's rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Who We Are

• Passionate about hospitality, the outdoors, and creating meaningful guest experiences.
• Culture‑driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.
• Unique in our approach—encouraging individuality, authenticity, and creativity.
• Innovators, constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

Pre‑Opening Lead

• Oversee all pre‑opening milestones, schedules, and critical path items.
• Partner with development, design, and brand teams to ensure that all programmed spaces reflect Nightsky's design ethos and vision.
• Define and implement the Marcerro culinary identity at this location—shaping guest nourishment, low‑touch service flows, mobile activations, and signature F&B moments.
• Lead and support all existing Marcerro team members—including the Executive Chef and F&B staff—during an ongoing operation and pre‑opening phase, ensuring seamless transitions and standards alignment.
• Create opening operating procedures, staffing models, host responsibilities, safety systems, and workflows for a staff‑light environment.
• Hiring and training the opening team to deliver Nightsky's brand pillars from day one.
• Establish vendor partnerships, especially with local makers, brewers, wellness guides, and nature‑focused third parties.
• Work with Marketing and Revenue to ensure the brand voice, positioning, programming, and identity are cohesive at launch.
• Ensure the property opens on time, within scope, fully functional, and brand‑right.

Operations Leadership

• Lead all on‑site operations: guest services, hosts, housekeeping, F&B, wellness and nature programming, retail, grounds/maintenance, fire features, trails, and safety.
• Maintain the integrity and functionality of all programmed spaces, including the eco‑tents, restaurant, and indoor and outdoor common spaces.
• Ensure intuitive, nature‑forward wayfinding, sensitive lighting, and safe, sustainable operations throughout the site.
• Uphold Nightsky's “service light, service right” standard—anticipatory, thoughtful, and effortlessly delivered.

Guest Experience & Programming

• Bring Nightsky's mission—rejuvenation fueled by nature—to life through immersive, memorable experiences.
• Oversee and enhance signature SLO programming, ensuring all experiences reflect Nightsky's pillars: connection, balance, shared humanity, and responsible travel.
• Create organic “wow moments” guests will remember and share.

Financial & Strategic Leadership

• Build and execute the annual operating plan, budget, and property strategy.
• Manage labor forecasting, expenses, revenue opportunities, inventory, and cost controls.
• Deliver superior results across Nightsky's balanced scorecard: revenue, GOP, RevPAR, guest satisfaction, engagement, safety, asset care, responsible travel execution.
• Leverage local demand patterns (nature travel, wine country tourism, coastal recreation) to optimize revenue and experience.

People Leadership

• Recruit, mentor, and inspire a high‑performing team that embodies the Nightsky ethos—approachable, confident, contextual, and genuinely hospitable.
• Foster a culture of inclusion, curiosity, shared purpose, and pride in the outdoor experience.
• Lead training, development, coaching, performance feedback, and succession planning.
• Model calm, grounded leadership aligned with nature's pace and the Nightsky personality.

Brand, Community & Partnerships

• Serve as the local face of Nightsky—warm, community‑minded, and engaged.
• Cultivate relationships with local food and beverage partners, outdoor outfitters and guides, wellness instructors, tourism boards, and cultural and creative collaborators.
• Coordinate with Marketing & Revenue to integrate the Marcerro F&B identity, Nightsky's visual language, and storytelling into the guest experience.

Cross‑Functional Collaboration

• Maintain strong alignment with People & Culture, Marketing, Revenue, Finance, and Operations.
• Ensure adherence to all regulatory requirements, land‑use rules, fire safety standards, environmental stewardship, and Nightsky's sustainability commitments.
• Uphold Nightsky's design ethos, programming standards, and nature‑forward guest experience.

Experience & Qualifications

What You Bring to the Table

• 5+ years of hospitality leadership in boutique resorts, glamping, nature retreats, adventure lodges, or experiential properties.
• Experience running operations with multiple verticals (lodging, F&B, activities, retail, wellness, and/or events).
• A track record of achieving and maintaining superior results across all areas of hospitality operations and can articulate the underlying strategies that led to your achievements.
• Strong financial acumen with a proven record of delivering performance and balancing operational needs with guest delight.
• Robust experience with hospitality technology platforms—including PMS, POS, accounting systems, scheduling tools, and guest‑engagement technology—and a demonstrated ability to implement new tech that improves operational efficiency and enhances the guest experience.
• A proactive mindset around technology adoption: not only executing on ownership's recommended systems but also identifying new digital tools that streamline operations or elevate the GX (Guest Experience).
• Knowledge of environmental stewardship, sustainability practices, OSHA standards, and food safety strongly preferred.
• Comfortable working in outdoor environments with variable weather, terrain, and logistics.
• Ability to speak Spanish or other languages is a plus.

Leadership & Behaviors

• A natural host with a genuine passion for hospitality, outdoor adventure, and creating meaningful experiences.
• A warm, confident leadership style that inspires trust and fosters community—internally and with guests.
• A lead‑from‑the‑front management style—you're hands‑on, comfortable working shoulder‑to‑shoulder with your team, and you don't hesitate to jump into housekeeping, F&B, guest interaction, or any task when needed.
• A strategic thinker who can also roll up their sleeves and lead hands‑on operations.
• A cultural ambassador who embodies Nightsky's ethos and brings genuine passion for hosting and connection.

What's In It For You

• Competitive compensation package, including quarterly incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Clear pathways to future leadership opportunities, including advancement to GM roles at additional Nightsky locations or above‑property executive positions.

Non‑Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.