Job Details

Full Time Position (40 hours, Monday - Friday)

This position requires physically reporting to work in San Luis Obispo, CA

Sports Warehouse About Us

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of running, tennis, pickleball, padel, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.
Sports Warehouse is comprised of: Running Warehouse Tennis Warehouse Pickleball Warehouse Padel Warehouse Tackle Warehouse Riding Warehouse Inline/Ice/Derby Warehouse Skate Warehouse
Benefits & Perks
Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life and short-term disability insurance

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Purpose of Position:

• Craft accurate, helpful, and engaging product descriptions and digital content that reflect brand expertise and enhance the customer experience across multiple platforms.
• Develop online content that supports company objectives, maintains a consistent brand voice, and performs effectively across e-commerce, social media, and other digital channels.

Duties and Responsibilities:

Web Content

• Write original product descriptions that clearly and accurately communicate key features and benefits, align with brand voice and content guidelines, and reflect customer needs and expectations.
• Accurately obtain, research, and document technical product details, including measurements and specifications, ensuring consistency and clarity.
• Assist in creating and editing engaging website articles and written content that support the web content strategy, increase traffic, and enhance brand visibility.
• Support website merchandising by organizing products within category and portal page structures, maintaining accurate listings, updating images, and ensuring an optimal online presentation.
• Maintain ongoing product information, including categories, images, and display details, ensuring alignment with brand standards and user experience best practices.
• Coordinate and source images and graphics for use across the website and digital platforms, collaborating with relevant departments to ensure cohesive visual presentation.
• Edit written content and contribute constructive feedback during the creation of images, graphics, and videos to maintain content quality and alignment with brand standards.
• Participate in and adhere to workflow processes using platforms such as Asana and Microsoft Teams to manage tasks and meet project deadlines.
• Support the development and maintenance of online tools and customer-facing resources to improve usability and engagement.

Secondary Content Tasks (as assigned)

• Oversee the publishing and presentation of customer reviews to support a positive user experience.
• Coordinate or facilitate the distribution of prizes for drawings and giveaways.
• Coordinate or facilitate the receiving and shipping of product samples for uses such as description writing, website or social imagery, and product testing.
• Test various products, evaluating user experience and providing detailed feedback through the company website and video reviews.
• Assess the target customer for each product, determine its alignment with the intended audience, and identify the most suitable audience if there is a mismatch.
• Support social media strategy execution by moderating comments, coordinating ambassador collaborations, managing posts, contributing creative ideas, and assisting with campaigns and initiatives.
• Participate in video production tasks for the website, including planning, scripting, and on-camera involvement, as assigned.
• Assist with creating product files is internal software, as needed.

Content Strategy

• Align work with the established web content strategy.
• Contribute to development and refinement of the content strategy.
• Provide feedback on the success of current endeavors,
• Contribute new ideas.
• Research best-practices for content, its creation and application.
• Be aware of new developments within content marketing and communicate with the team.

Product Knowledge

• Develop and maintain a comprehensive understanding of products and brands to effectively communicate their functions, features, and benefits through written content and video presentations.
• Participate in vendor sell-in meetings and training sessions as needed to stay informed about new product launches and updates.
• Conduct training sessions for new products or product categories, as assigned.

Product Testing

• Evaluate the user experience for various products and provide detailed feedback through the company website or via video reviews.

Requirements

• Demonstrated ability to write clear, concise, and engaging content tailored to different audiences and platforms.
• Strong grammar, proofreading, and editing skills with a keen eye for detail and consistency in tone and style.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus and attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
• Other duties deemed necessary to support daily operations of Sports Warehouse.

Work Environment - This position operates in a fast-paced professional office environment. This role routinely uses standard office equipment, such as computers, tablets and telephones. This is an inclusive and team-oriented environment, where communication and collaboration are key. The office is designed to promote both focused work and creative brainstorming. This position may require on-camera assignments which involve recording the employee with photography/videography equipment. The role may require travel via vehicle to off-site shooting locations. The employee may need to test a variety of products such as, but not limited to, shoes and clothing.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building.
• May require standing for prolonged periods of time and use of hands, fingers, wrists, and arms while stringing racquets.
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
• Must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 10 - 20 pounds and rarely lift and/or move items that weigh between 20 - 50 pounds.
• Ability to test running equipment which may include running in the product over smooth and uneven surfaces.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This role is cross posted in California & Georgia. Looking to fill one open position in either location.

Salary Description

$20-$28/hour