Job Details

Performs a variety of responsible customer service and financial support activities, which may include data entry, organization, and retrieval; processing payments and disbursements; automated and manual record keeping; extensive public contact and assistance in person, over the phone and in writing; report preparation and filing; and other related work as assigned. Positions in this classification are assigned duties in the following areas: utility billing which includes customer service and specialized processes such as monthly billing, shut-off procedure, 48-hour notifications, returned checks, collection batches, utility billing adjustment committee requests. CLASS CHARACTERISTICS:The Utility Billing Assistant position performs a wide variety of work to ensure that utility billing and revenue collection run smoothly and that the public and staff receive the highest standards of customer service. Responsibilities include performing work independently in day-to-day situations, althou...Billing, Utility, Assistant, Customer Service, Processing, Operations, Technology