Job Details

Customer Service Representative

Location: Remote (Must be local to Portland, OR or surrounding areas) Employment Type: Contract-to-Hire Pay Rate: + $19.00/hr for English-speaking candidates + $20.50/hr for bilingual (Spanish/English) candidates Start Date: 1/5

About the Organization: Join a mission-driven organization dedicated to helping patients manage healthcare costs through flexible payment solutions. This team focuses on improving patient financial experiences by providing compassionate support and innovative tools that make healthcare more accessible and affordable.

About the Role:

We are seeking Customer Service Representatives to join a growing team supporting patients enrolled in a healthcare payment program. In this role, you will handle both inbound and outbound calls, assisting patients with account setup, payment processing, and program enrollment.

Key Responsibilities:

• Serve as the primary phone contact for account holders and potential customers.
• Make outbound calls for welcome calls, past-due accounts, and special campaigns.
• Document call activity using CRM tools and escalate issues as needed.
• Deliver exceptional customer service and act as an advocate for patients.
• Participate in ongoing coaching and quality evaluations.

Required Skills & Qualifications:

• Customer service experience (retail, hospitality, call center, etc.)
• 12 years of call center or telephone support experience preferred
• High school diploma or equivalent preferred
• Knowledge of HIPAA and experience in healthcare or financial services is a plus

Technical Requirements:

• High-speed internet: Minimum 100 Mbps download / 35 Mbps upload
• Private, password-protected WiFi and Ethernet connection (cable provided)
• Quiet, private workspace with room for two monitors
• Smartphone for two-factor authentication

Other Requirements:

• Must be available MondayFriday, 5:00 AM5:00 PM
• Cannot miss any time during 4-week training period
• Must be able to pick up and return equipment at Beaverton office

Training Schedule:

• Duration: 4 weeks
• Weeks 12: Virtual classroom training
• Week 3: Shadowing and taking calls
• Week 4: Nesting with team support

Benefits Upon Conversion:

• Medical, Dental, Vision
• 401(k) with company match
• Life and Disability Insurance
• 3 weeks PTO and 10 paid holidays

Interview Process:

• 30-minute MS Teams interview
• Bilingual candidates will complete a Spanish conversation assessment

Job Type & Location:

This is a Contract to Hire position based out of Portland, OR.

Pay and Benefits:

The pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Dec 15, 2025.