Job Details

Guest Service Representative, Part-Time

Pacifica Hotels is looking for a part-time Guest Service Representative to join the team at Cottage Inn in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.

Core functions of the position include: maintaining a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests; communicating effectively with guests and fellow team members; greeting arriving guests and completing established check-in procedures on a daily basis to ensure that guests are fully satisfied; facilitating guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability; regularly calculating and/or posting monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out; courteously answering inquiries and accepting reservations, both in person and over the phone, by utilizing PHC's reservation guidelines; maintaining good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone; operating the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service; controlling cash and credit transactions at the front desk and maintaining complete responsibility for personal bank as specified by hotel policy; processing all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner; contributing to and maintaining established information and communication sources such as department and front desk log books to enhance department communications and operations; and providing assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Health benefits, travel perks, and more are offered with this position to full-time team members, including medical, dental, and vision insurance, 401k, vacation and sick leave, and a team member travel program. Pay scale: $16.50 to $17.50/hr.

Preferred skills include proficiency in Microsoft Office, loyalty, being a team player, innovation, functional expertise, enthusiasm, attention to detail, and dedication. Preferred motivations include being a self-starter, seeking growth opportunities, goal completion, and the ability to make an impact. Required education is a high school diploma or equivalent. Preferred experience includes 1-3 years of work experience in a similar role within hotel operations.