Job Details

[Call Center / Remote] - Anywhere in U.S. / Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents; Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patient information and input data points into various platforms and systems; Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact; Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion...Hiring Immediately >>