Job Details

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .

Job Summary:

The Senior Posting Specialist provides direct, real-time support and has a strong understanding of company policies, processes, and department process flows.

Pay: $18-$21/hr depending on experience

Essential Job Functions:

• Serve as a subject matter expert (SME) related to department processes and systems.

• Ensure daily balancing and payments are being deposited per company guidelines.

• Work with the leadership team to stay updated on product knowledge, internal processes and be informed of any changes in company/departmental policies or procedures.

• Provide knowledge-based support while monitoring activity and provide real-time support as needed.

• Assists with escalations and high-volume workloads.

• Provide training to new staff members during their new hire basic training period.

• Assist with departmental reporting processes.

• Respond to written communication (from internal and external sources) in a professional manner.

• Assist leadership team with ensuring team meets company deadlines for month end close responsibilities.

• Assist with updating and improving documentation of policies and procedures related to assigned responsibilities as well as those related to the department.

Qualifications:

• High school diploma/GED required (Associate degree in a business-related field preferred)

• Excellent verbal and written communication skills

• Experience in handling escalated research situations

• 3 years of payment processing experience

• Experience in mentoring, coaching and/or training.

• Intermediate knowledge of Microsoft Outlook, MS Word, and MS Excel

• Ability to function in a collaborative, team-oriented environment.

• Able to work effectively with all levels of management.

• Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.