Job Details

Guest Services Agent/Night Audit (Part Time)

As Guest Services Agent/Night Audit, you uphold a positive, productive demeanor to support the hotels front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. You are enthusiastic about the efficient execution of accounting tasks related to the front office, audit, and reservations departments. This position requires some daytime and overnight availability.

Responsibilities of the Ideal Candidate:

• Accurately complete all audit work including balance of posted cash, restaurant revenues, hotel revenue and credit cards.
• Complete all daily revenue reports and alert Front Office Manager of all discrepancies.
• Communicate with other departments, including sending and receiving regularly scheduled reports.
• Contact on property security as needed to handle disturbances.
• Coordinate guest needs with maintenance and housekeeping departments.
• Receive and route incoming telephone calls in an efficient, friendly manner.
• Accurately post charges to guest accounts.
• Efficiently check-in or check-out guests as needed.
• Maintain the confidentiality of proprietary company information, including but not limited to, hotel performance statistics, information about agreements with clients, information about prospective business, hotel financial information and employee personal and salary information throughout and after employment by the hotel.
• Be knowledgeable on hotel safety, security, and emergency procedures.
• Maintain the security of guest room and administrative keys.

Pay starts at: $19.60 per hour

Experience and Education:

• High School diploma/GED required.
• Hospitality experience preferred.

Physical Requirements:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder