Job Details

Our client, a prestigious Am Law 100 firm, is seeking a skilled Applications Engineer to support and enhance its global ServiceNow platform—the firm's enterprise system of record for ITSM and ITOM functions.

Salary range: $100,000 to $130,000 a year

About the Role:

The Applications Engineer will ensure platform stability, performance, and security while driving enhancements and integrations across the firm's global infrastructure.

Key Responsibilities:

• Administer and manage ServiceNow upgrades, configurations, and patching

• Design and implement scalable platform enhancements per ServiceNow best practices

• Maintain and monitor MID Servers to ensure high availability and optimal configuration

• Provide day-to-day operational support across ServiceNow modules (ITSM/ITOM)

• Lead integrations using ServiceNow Integration Hub

• Collaborate on Agile/Scrum teams to gather requirements and define user stories

• Ensure compliance with firm-wide security policies and ISO 27001/2 standards

• Develop dashboards and customized reporting for key stakeholders

• Support ITSM governance and process adherence

Required Qualifications:

• Bachelor's degree or equivalent experience

• 4+ years of experience working with ServiceNow (ITSM/ITOM modules)

• 4+ years in IT operations with cross-functional collaboration

• Strong knowledge of ServiceNow architecture and best practices

Preferred Qualifications:

• Experience with ServiceNow HAM Pro

• Familiarity with ITIL and ITSM frameworks

• Hands-on experience with CMDB, CSDM, Discovery, and Service Mapping

• Excellent communication and stakeholder management skills

This is an excellent opportunity for a ServiceNow professional to step into a strategic, high-impact role within a world-class legal technology environment.