Job Details

POSITION DESCRIPTION

CYC is seeking a skilled and strategic Evaluation and Learning Director to lead our efforts in measuring impact, enhancing program effectiveness, and fostering a culture of learning and continuous improvement. Reporting to the Director of Operations, this role will assess the evaluation needs of our programs and initiatives, build organizational capacity for self-assessment and performance management, and provide high-quality, data-driven insights to inform decision-making. The Evaluation and Learning Director will develop and implement evaluation frameworks, analyze data, and translate findings into actionable recommendations to strengthen program delivery. Additionally, they will oversee all aspects of the Learning & Evaluation department, including budget management, staffing, data collection, and analysis logistics.

DUTIES AND RESPONSIBILITIES

Evaluation & Impact Measurement (40%)

• Develop and implement a comprehensive evaluation strategy to assess program effectiveness and organizational impact.
• Establish key performance indicators (KPIs) and data collection methodologies to measure success at organizational, programmatic, and individual levels.
• Conduct qualitative and quantitative analyses to evaluate program outcomes and identify areas for improvement.
• Ensure evaluation methods are culturally responsive and equity-focused.

Learning & Continuous Improvement (20%)

• Foster a culture of learning through reflection, knowledge-sharing, and training.
• Translate evaluation findings into reports and offer data-driven recommendations to guide organizational decisions and improve programs and services.
• Integrate best practices and innovative evaluation methods.
• Facilitate regular reviews of data and progress toward goals with Board, program teams, and staff.

Data Management & Reporting (20%)

• Ensure accurate and consistent data collection, management, and integrity across programs.
• Work closely with program staff to ensure accurate and consistent data tracking.
• Develop reports, dashboards, and visual tools for stakeholders, including funders, board members, and community partners.
• Ensure compliance with grant and funding reporting requirements.
• Lead the enhancement of Salesforce or other data systems for program evaluation.

Collaboration & Stakeholder Engagement (20%)

• Collaborate with leadership, program teams, and partners to align evaluation efforts with organizational goals.
• Represent the organization in evaluation-related discussions with funders, research institutions, and peer organizations.
• Provide data-driven insights to support grant proposals and impact reporting.
• Enhance data collection structures and train staff on best practices.
• Foster a culture of continuous improvement through data-driven decision-making.
• Share evaluation strategies and findings with external audiences.
• Support fundraising and outreach efforts through data and impact storytelling.
• Collaborate to ensure internal processes and decision making are aligned with organization practices.
• Other duties as assigned by supervisor and management team.

QUALIFICATIONS/REQUIREMENTS

• Bachelor's degree in social services, research, or a related field, or a minimum of three years of experience in program evaluation, research, or data analysis, preferably in a nonprofit or social impact setting.
• Strong knowledge of qualitative and quantitative evaluation methodologies, program evaluation, and statistical analysis.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical analysis software (e.g., SPSS, R, Stata).
• Experience with database design, workflow automation, and statistical tools.
• Experience creating user-friendly analytical reports and facilitating discussions on evaluation results for staff, board, and the public.
• Strong written and communication skills with the ability to translate complex data into clear, actionable insights.
• Exceptional project management, prioritization, collaboration and planning skills with a track record of delivering high-quality work on time and within budget.
• Strong strategic thinking skills to operationalize concepts and apply findings to program development.
• Experience working with diverse communities and a demonstrated commitment to equity and inclusion. Prior experience working with low-income youth preferred.
• Experience in a fast-paced, data-driven environment with a strong focus on metrics and continuous improvement. Ability to foster a culture of learning and innovation.
• Ability to work some evenings and weekends.
• Able to lift or move at least 25lbs.
• Bilingual in English, Cantonese/Mandarin or Spanish is a plus.
• Commitment to taking regular Covid-19 health tests as required by program health and safety guidelines and/or current health directives.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.