Job Details

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. Role Responsibilities Brand Experience. Acts as a brand representative reflective of company values. Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions. Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)Leadership Team Management. Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while mai...Key Holder, Outfitter, Customer Experience, Business Operations, Leadership, Brand Representative, Retail